Comcast and other Internet providers have announced that they would waive late fees and data caps to help make WiFi faster during coronavirus pandemic. They’ve also pledged to remove service from late payers to alleviate unnecessary demand on servers.
This includes dozens of other providers like CenturyLink and Charter Communications who have agreed to publicize their proprietary WiFi hotspots, waive late fees and avoid disconnecting customers as much as possible.
The good news is that these companies aren’t doing this on the fly. They’re clearly prepared for this situation. Services such as online live chat, email and large document attachments will remain largely unaffected by the spike in demand.
According to reports, the US government is prepared to create a national policy that determines which broadband companies are required to offer their services to the public in a time of crisis and what those services should be. The FCC is also committed to exploring different avenues to support emergency authorities.
Of course, working from home shouldn’t be that difficult for wealthier Americans who live in the country’s upper-middle-class urban sprawls to adapt to the demands of working from home thanks to immediate access to home broadband Internet.
But, what about people who live in rural and lower-income neighborhoods? They certainly won’t have access to good quality broadband because it’s cost-prohibitive.